SolarWorld AG as the market leader is engaged in all value stages of the solar industry, from raw materials, wafers, cells and modules up to turn-key solar power systems of all sizes. SolarWorld AG is listed since 1999 and is now listed in the technology index TecDAX and ÖkoDAX as well as in the sustainability index NAI. Worldwide, SolarWorld employs about 3,300 people. The Munich based...
Munich, 07/11/2012. - Reichelt Elektronik, one of the largest mail order supplier of high quality electronics in Europe, relies on the latest version of the authensis ACHAT ACD at their customer interface. Founded in the 70s, Reichelt Elektronik is now one of the largest mail order company for almost every type of high-quality electronics in Europe. In 2005, a new logistics center in Sand (...
Leading German and international market research institutes rely for their efficient data collection already on the authensis ACHAT dialer technology. This is e.g. connecting to NIPO Odin and SPSS Quancept, widespread systems for data collection by telephone (CATI) in market research. As an independent company, in the past SPSS supported data collection by phone through its own dialer technology...
"Bring Your Own Device" (BYOD) moves to the center of public interest. Taking one´s own PCs or smart phone into the office as the personal working environment is a consequence of the particular intuitive operation, the diversity of functions and the cult status of the Apple products. Who wants to do without it at work? The future security of the ACHAT Contact Center Suite is once again proven by...
So far, the call center management or team leaders controlling and monitoring the call center were always tied to their desks. With the new ACHAT iControl app, authensis now offers to its customers a clear and mobile monitoring of the call center operations. The management or the sales force while traveling, or even the call center manager or team leader while in meetings may thus stay always...

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Neuer Vizevorstand 2017 ist Ulf Gimm


Szene 1: „Als ich letztens den Kontakt zu meiner Telefongesellschaft suchte, um einen Tarifwechsel für mich durchzuführen, war ich ganz überrascht, als mein „persönlicher“ Kundenberater mir mitteilte, dass er dies bereits für mich getan hat. In den letzten Monaten wäre der Tarif dreimal für mich gewechselt worden, da ich ein so unterschiedliches Verhalten an den Tag gelegt hatte, dass jeweils ein anderer Vertrag für mich sinnvoll gewesen war. Per Email hat man mich darüber informiert.


Das Telefon bleibt der wichtigste Kommunikationskanal in Deutschland. Wie erwartet, ist die Verteilung der Nutzung der unterschiedlichen Kommunikationswege sehr stark vom Alter der Nutzer abhängig. Insgesamt aber ist die Nutzungsdauer des Kommunikationskanals Telefonie am höchsten, im Vergleich zu E-Mail, Messenger und SMS.

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