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Welcome to authensis AG

authensis ACHAT for Omnichannel Communication

The extensive function set of the ACHAT Suite is system-independent, scalable and modular.

The authensis ACHAT suite is the universal solution for modern and multimedia contact centers:                         System-independent, individually configurable, functionality tailored to your needs, user-friendly, easy to integrate and at a very good price-performance ratio!

ACHAT

Dates, Events & Trends

17.01.2025 - News

Besuchen Sie uns auf der CCW 2025!

Vom 25.–27. Februar 2025 sind wir auf der CCW in Berlin, der führenden Fachmesse für Kundenservice und Kommunikation. Sie finden uns in Halle 3, Stand G4…
04.12.2024 -

authensis wünscht eine besinnliche Adventszeit!

Wir wünschen Ihnen und Ihren Liebsten eine stimmungsvolle und erholsame Zeit.
Vielen Dank für Ihre Unterstützung in diesem Jahr – wir freuen uns…
15.11.2024 - News

authensis AG begrüßt die Bambus Group als neuen Kunden unserer Dialer-Lösung!

Wir freuen uns, dass sich die Bambus Group für den authensis Dialer entschieden hat. Mit unserer Lösung kann das Team der Bambus Group künftig seine…
09.10.2024 - News

Das 18. authensis Business Breakfast is calling!

Am 28. November 2024 erwartet dich etwas ganz Besonderes – aber wir verraten noch nicht alles!

Nur so viel: Es wird inspirierend, voller…
alle News & Termine

Independence through Integration

The ACHAT suite is largely independent from platforms and IT environments: ACHAT communicates with platforms via open standards (e.g. CSTA, SOAP, IMAP4, POP3, SMTP) and can also be used in heterogenous environments with infrastructure from different manufacturers.

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Benefit: High Scalability

authensis ACHAT is freely scalable, starting with ten agent places (the reasonable minimum) up to 500 places and more per node, e.g. switch. ACHAT can also be connected to networks of switches or provider breakouts and is therefore scalable as required, even across country borders.

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From A-Z: Huge Function Set

Solutions are put together from the individual ACHAT modules according to customer needs. A large number of different connectors and open interfaces are available for the integration of leading CRM, ERP, WFM, IVR and other systems.

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authensis AG - A Guarantee for Experience and Quality

The long-term practical experience of our employees, combined with the special knowledge in the field of communication solutions, is the basis for future-proof applications in the area of convergence of data and telecommunications. Modern personnel management and training concepts motivate our employees and create the basis for high-quality work results for our customers.

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