ACHAT EXPRESS = Voice Route + Audio

In detail, ACHAT EXPRESS offers the following quantities and functions

• Up to 10 service numbers that allow calls to be received on various topics, in up to 10 distribution queues
• Call distribution to up to 20 workplaces, which can be combined in up to 10 teams
• The detailed real-time display for up to 5 supervisors
• Up to 5 dashboards for quick and clear information, e.g. for the management, at the reception or in common rooms
• Connection to an ACHAT-compatible PBX
• Automatic acceptance and processing of incoming calls by the IVR - customized announcements, pre-qualification for optimized distribution, recording of voice mails for subsequent distribution by the ACD
• Operation control by up to 5 supervisors
• Information about the status of additional telephone extensions
• Database routing - using the callers' phone numbers
• Real time display of the business communication
• Statistics about any past periods
• Time controlled automatic reconfiguration of the system - e.g. to nighttime and back to daytime operation

ACHAT EXPRESS can be converted into a fully-featured ACHAT ENTERPRISE solution at any time.

The simple calculation enables authensis sales partners to autonomously create offerings for their clientele after a brief introduction. During the implementation and lifetime of the solution, sales partners can also draw on the authensis professional service as required.