ACHAT EXPRESS

The management of customer communications often begins with call management before looking at other channels.

ACHAT EXPRESS is an entry-level solution for call management for up to 20 workstations that provides the full capabilities of the ACHAT ENTERPRISE ACD and ACHAT ENTERPRISE IVR.

ACHAT EXPRESS = Voice Route + Audio

In detail, ACHAT EXPRESS offers the following quantities and functions

Up to 10 service numbers that allow calls to be received on various topics, in up to 10 distribution queues
Call distribution to up to 20 workplaces, which can be combined in up to 10 teams
The detailed real-time display for up to 5 supervisors
Up to 5 dashboards for quick and clear information, e.g. for the management, at the reception or in common rooms
Connection to an ACHAT-compatible PBX
Automatic acceptance and processing of incoming calls by the IVR - customized announcements, pre-qualification for optimized distribution, recording of voice mails for subsequent distribution by the ACD
Operation control by up to 5 supervisors
Information about the status of additional telephone extensions
Database routing - using the callers' phone numbers
Real time display of the business communication
Statistics about any past periods
Time controlled automatic reconfiguration of the system - e.g. to nighttime and back to daytime operation

ACHAT EXPRESS can be converted into a fully-featured ACHAT ENTERPRISE solution at any time.

The simple calculation enables authensis sales partners to autonomously create offerings for their clientele after a brief introduction. During the implementation and lifetime of the solution, sales partners can also draw on the authensis professional service as required.