Support

authensis Takes Care of You Holistically

On request, we take over the entire operational management of your contact center, also to cover off-peak times.

Only a smoothly running contact center will enhance your business. In addition to a comfortable user interface, availability and security are extremely important.

authensis Support

Defined contact person (guru) for each authensis ACHAT system
Hotline / On-call service (different levels)
Remote support
Proactive maintenance
Configuration changes
Documentation and methods (customized)
Coupling with alarm systems (customized)
High availability (stand-by systems, networking)

authensis Operational Management

Would you like to concentrate on your core competencies and use your resources in a focused manner? authensis takes over the entire operational management of your contact center within your guidelines.

Benefits for authensis Customers

Highly available operational readiness
Quick problem solving
Predictable costs
Up-to-date system (including updates)
Permanent security for your system

Are you looking for professional advice on communication solutions?
Talk to us!

Stephan Schopf

Board

Stephan Schopf

s.schopf@authensis.de
Tel. +49 89 720157-60