The sophisticated modules of ACHAT structure the communication, organize the workflow and support the management of service quality across all channels.
The modular design of the ACHAT platform yields high scalability in function and scope. All functionalities and requirements of a modern contact center are covered.
ACHAT Data yields guidelines for the conversations of your campaigns, both inbound and outbound. Define scripts and first screens with a WYSIWYG editor. Import the contact details into the ACHAT database or set up your campaign management directly on your ERP database. Set up campaigns, start them and collect all required data immediately during the conversation. Control appointments and retries.
ACHAT Data can also integrate proprietary business applications via an open standard, supply them with data and support the stored processes, or use them for the conversations.
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