The sophisticated modules of ACHAT structure the communication, organize the workflow and support the management of service quality across all channels.
The modular design of the ACHAT platform yields high scalability in function and scope. All functionalities and requirements of a modern contact center are covered.
ACHAT Voice Dial generates outgoing calls and distributes them to the agent. The ACHAT Dialer relieves your agents of manually dialing the numbers and of waiting for the connection. The dialer also automatically filters out busy connections, fax machines, modems and answering machines.
Connected to provider networks, internal company telephony and applications for campaign management and data collection, the ACHAT Dialer has outstanding connectivity: It can be connected to both SIP trunks and ISDN, to VoIP as well as to "old" company telephony. There are a large number of adapters and an open interface for connecting to CRM or data collection solutions, too.
Various dialing methods including predictive dialing are available and can be adapted with one mouse click to the rules and regulations applicable to the campaign - e.g. of the OFCOM, TSR, German authorities, or the individual customers.
For quality management and to support your agent in a conversation with his partner, the supervisor can coach, listen in or record the conversation (either one or both channels). Audio files can also be played into a conversation. Furthermore the conversation can be submitted to an IVR to be finished automatically.
info@authensis.de
+49 (89) 72 01 57-0
